Return, Refund & Cancellation Policy

This policy explains when purchases of Plans and Credits on the ZazaZu web service (operated by LifeUp) can be refunded or cancelled. Because the Service supplies digital content that is consumed instantly, specific rules apply.

1. 14-day refund before any usage

You may request a full refund within 14 calendar days of purchasing a Plan or Credit package, provided that NO Credits have been deducted from your balance and you have NOT used any Custom Feature. Send the request to support@zazazuai.com from the email associated with your account.

2. No refund after usage (digital content)

If you execute at least one content generation operation (spending 1 or more Credits) or use a Custom Feature, the service is deemed accepted and fully rendered, and the purchase becomes non-refundable. This follows digital-content supply rules under PIPEDA and the DPDP Act. Purchased Credits do not expire.

3. Technical malfunctions

If there were technical glitches and generation resulted in no output (images/videos), credits are refunded automatically. In cases where credits were not returned automatically, you can request a refund by contacting support@zazazuai.com.

4. Subscription cancellation

You can cancel a subscription at any time from your account or by contacting support@zazazuai.com. Cancellation stops future renewals; your plan benefits remain active until the end of the current paid period. Credits already granted follow the rules above. Cancelling does not automatically refund the current or past periods.

5. How to reach us

For any refund or cancellation request, contact support@zazazuai.com. We aim to respond within 5 business days.